Privacy Policy

Last updated: July 10, 2025

1. General Information

This Privacy Policy describes the principles of processing and protection of personal data of users of the esaudrinfo.com website (hereinafter: "Service") by Esaudrinfo with its registered office at Lorong Kuda 2, 71 & 73, Jln Kuda, 96000 Sibu, Sarawak, Malaysia (hereinafter: "Administrator").

The Administrator is committed to protecting the privacy of all Service users and ensures that personal data is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and applicable Malaysian laws.

2. Data Controller

The controller of personal data is:

  • Name: Esaudrinfo
  • Address: Lorong Kuda 2, 71 & 73, Jln Kuda, 96000 Sibu, Sarawak, Malaysia
  • Phone: +60168991395
  • Email: [email protected]

3. Types of Processed Data

The Administrator may process the following categories of personal data:

  • Identification data (first name, last name)
  • Contact details (email address, phone number)
  • Technical data (IP address, browser information)
  • Behavioral data (website activity)
  • Data regarding preferences and interests

4. Purposes and Legal Bases for Processing

Personal data is processed for the following purposes:

4.1. Service Provision

Legal basis: Article 6(1)(b) GDPR (performance of contract)

  • Organization of tours and guide services
  • Conducting photo sessions
  • Providing historical consultations

4.2. Newsletter

Legal basis: Article 6(1)(a) GDPR (consent)

  • Sending information about new services
  • Information about promotions and events
  • Educational materials about Malaysian history

4.3. Contact

Legal basis: Article 6(1)(f) GDPR (legitimate interest)

  • Responding to inquiries
  • Customer service
  • Handling complaints

5. Data Retention Period

Personal data is stored for:

  • Data of service users: for the period necessary to perform the contract and for 3 years after termination of cooperation
  • Newsletter subscriber data: until consent is withdrawn
  • Contact data: for 3 years from last contact
  • Complaint data: for 3 years after complaint resolution

6. Rights of Data Subjects

Under GDPR, you have the following rights:

  • Right to access your personal data
  • Right to rectification of data
  • Right to erasure ("right to be forgotten")
  • Right to restriction of processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent
  • Right to lodge a complaint with a supervisory authority

7. Cookies

The Service uses cookies for:

  • Ensuring proper website functionality
  • Customizing content to user preferences
  • Analyzing website traffic
  • Displaying personalized ads

Detailed information about cookies can be found in the Cookie Policy.

8. Data Security

The Administrator implements appropriate technical and organizational measures to protect personal data, including:

  • Data encryption during transmission (SSL)
  • Regular data backups
  • Access control to personal data
  • Employee training on data protection
  • System security monitoring

9. Data Sharing

Personal data may be shared with the following recipients:

  • IT service providers (hosting, maintenance)
  • Marketing service providers
  • Government authorities as required by law
  • Business partners to the extent necessary for service provision

10. Contact Regarding Personal Data

For questions about personal data processing or to exercise your rights, please contact:

  • Email: [email protected]
  • Phone: +60168991395
  • Address: Lorong Kuda 2, 71 & 73, Jln Kuda, 96000 Sibu, Sarawak, Malaysia

11. Privacy Policy Changes

The Administrator reserves the right to make changes to this Privacy Policy. Users will be informed about any significant changes by publishing a new version on the website and, for newsletter subscribers, via email.