Last updated: July 10, 2025
1. These Terms of Service define the rules for using services provided by Esaudrinfo with headquarters at Lorong Kuda 2, 71 & 73, Jln Kuda, Pekan Sibu, 96000 Sibu, Sarawak, Malaysia (hereinafter: "Service Provider").
2. These Terms apply to the following services:
3. "Client" means a natural person, legal entity or organizational unit without legal personality that uses the Service Provider's services.
1. Services can be booked:
2. Booking requires providing:
3. Booking confirmation is provided within 24 hours of application.
1. Service prices are given in Polish złoty (PLN) and include VAT tax.
2. Payment can be made:
3. For groups over 10 people, a 30% deposit of the service price is required.
4. The Service Provider reserves the right to change prices. Price changes do not apply to already confirmed bookings.
1. The Client may cancel a booking:
2. The Service Provider may cancel the service in case of:
3. If cancelled by the Service Provider, the Client receives a full refund.
1. The Client is obliged to:
2. The Client bears full responsibility for damages caused by themselves or accompanying persons.
1. The Service Provider is obliged to:
2. The Service Provider is not responsible for:
1. Photography services include:
2. Copyright to photos belongs to the Client after full payment.
3. The Service Provider may use photos for promotional purposes with the Client's consent.
1. Consultations include:
2. Consultation completion time is determined individually.
3. The Client receives a report of conducted research and consultations.
1. Complaints can be submitted:
2. Complaints should contain:
3. Complaints are processed within 14 working days.
1. Personal data processing complies with applicable law.
2. Detailed information is available in the Privacy Policy.
1. The Service Provider is not responsible for non-performance or improper performance of services caused by force majeure.
2. Force majeure means extraordinary events that could not be predicted and prevented.
1. For matters not regulated by these Terms, the provisions of the Civil Code apply.
2. The court having jurisdiction over the Service Provider's headquarters is competent for dispute resolution.
3. These Terms come into force on the day of publication on the website.
4. The Service Provider reserves the right to change these Terms. Changes do not apply to already concluded agreements.
For matters regarding these Terms, please contact: